At 3:42 PM -0500 11/13/00, Listmail is rumored to have typed:
My host offers mailing lists through the installed SmartList program
Yippee...bet'cha this is the same outfit using that silly web interface that works about half the time...
For instance, I've seen a lot of the same FAQs over the past few days saying to de-link the accept file from the dist file. I discovered quite by accident that if I deleted the accept file then recreated a new one, they were no longer linked. Now that is something a newbie can handle!
You know, personally I think it's a whole lot easier to use .bin/delink (which is detailed in the Manual file - you did read it, didn't you?)...but yeah, deleting one of the links and touching a new link with the same name will work. Maybe in this instance what your users really need is a book on beginning unix ("Unix for Dummies" comes to mind; got a copy on the shelf behind me myself), since hard links (or soft links, for that matter) are hardly SmartList-specific. It's kinda like saying a Windoze shortcut to Microsoft Word is Word-specific, and so the mechanics of shortcuts should be discussed in the Word manual.
And in my humble opinion, newbies should NOT be using SmartList directly, anyway. As the reseller, you set up the lists, maintain the server, and then allow your users to use emailed X-Commands to manage their lists. That way, they can't screw anything up (not even their own list); any idea how many X-Commands would need to be sent to unsubscribe every subscriber, as opposed to a simple "rm dist accept"? Of course, this would mean _you_ would need to learn SmartList, but then you should, anyway. A free, open-source software package requires an investment of time, since you ain't paying anything in cash. (And before you say it's part of your hosting payment, please remember that your host is getting it free, giving it to you, and then cutting you off on your own without supporting it. Until someone pays Philip for the software, or us for the support they are abdicating, it's free software.)
Charlie