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How to contact us
Although we are unable to respond to individual replies to this email we have a comprehensive section that may help you if you have a question about your booking or travelling with British Airways.> Help and contacts
If you require further assistance you may contact us on:
0844 493 0787
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Dangerous articles in baggage
For safety reasons, dangerous articles such as those listed below, must not be carried in passengers checked or hand/cabin baggage:
or other articles or substances which present a danger during air transport> More information on dangerous articles in baggage is available here
> More information on Security Prohibited Items (PDF, 29 kb, English only)
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention or the Montreal Convention may be applicable and these Conventions govern and may limit the liability of carriers for death or bodily injury and in respect of loss of or damage to baggage. Many air carriers have waived the Warsaw Convention limits for death or bodily injury. Further information may be obtained from the carrier. For further information see the Notice of Liability Limitations.
Conditions of Carriage
It is important that you read this section carefully as it contains important information about the terms on which carriage and other services are provided to you.
Carriage and other services provided by the carrier are subject to Conditions of Carriage and the Conditions of Contract, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
Copies of the Conditions of Contract and the British Airways General Conditions of Carriage are available on request or can be obtained at the airport or online here:> Conditions of Contract
> British Airways General Conditions of Carriage
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay. For more information, please visit:> Liability limitations
Passenger service charge and security and/or insurance and fuel surcharge
The price of your ticket includes a security and/or insurance surcharge and a fuel surcharge. They are shown in the "TAX/FEE/CHARGE" area of your ticket. These sums are levied by British Airways and are not a tax, fee or charge imposed by a Government Authority or by a third party. UB is the Passenger Service Charge which carriers pay to UK airport operators for each passenger's use of airport facilities.
Notice of government and airport imposed taxes, fees and charges
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by Government Authorities and Airports. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately in the "TAX/FEE/CHARGE" box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.
For a copy of British Airways' overbooking policy, please visit:> Overbooking policy