I need to be able to send an auto-reply to customers sending e-mail to our support department, I would like for the customer to get an auto-reply stating their e-mail has been received and that they will be contacted by a technician Jerry Sloan Network Services Administrator fP Technologies, Inc jerry@fptech.net
On Wed, Jan 17, 2001 at 10:52:19AM -0500, Jerry Sloan said at one point in time:
I need to be able to send an auto-reply to customers sending e-mail to our [...]
well, it took me a bit, but the placing this in rc.local.s20 and uncommenting the appropriate line in the rc.custom file will provide this functionality. hope it helps, -r # recipe to send an autoreply REPLY_TEXT=/path/to/autoreply.txt REPLY_SUBJECT="Message Recieved" :0 whc | formail -rtzc -xTo: >tmp.from :0 ch :autoreply.lock | (formail -rtzc -I "Subject: $REPLY_SUBJECT" \ -A"Precedence: junk" ; cat $REPLY_TEXT) | \ $SENDMAIL -t `cat tmp.from` -- echo "send pgp key" | mail ravi@cow.org ; lynx http://cow.org ; echo "!gc" If horrific means to make horrible, does terrific mean to make terrible?
On Wed, Jan 17, 2001 at 10:52:19AM -0500, Jerry Sloan said at one point in time:
I need to be able to send an auto-reply to customers sending e-mail to our [...]
well, it took me a bit, but the placing this in rc.local.s20 and uncommenting the appropriate line in the rc.custom file will provide this functionality. hope it helps, -r # recipe to send an autoreply REPLY_TEXT=/path/to/autoreply.txt REPLY_SUBJECT="Message Recieved" :0 whc | formail -rtzc -xTo: >tmp.from :0 ch :autoreply.lock | (formail -rtzc -I "Subject: $REPLY_SUBJECT" \ -A"Precedence: junk" ; cat $REPLY_TEXT) | \ $SENDMAIL -t `cat tmp.from` -- echo "send pgp key" | mail ravi@cow.org ; lynx http://cow.org ; echo "!gc" If horrific means to make horrible, does terrific mean to make terrible? ravi, you are the best..I will add this recipe to rc.local.s20 and let you know how it turns out Much Thanks Jerry
At 8:23 PM -0500 1/17/01, Jerry Sloan is rumored to have typed:
On Wed, Jan 17, 2001 at 10:52:19AM -0500, Jerry Sloan said at one point in time:
I need to be able to send an auto-reply to customers sending e-mail to our [...]
Er...am I the only one wondering how sending an auto-reply to "customers sending email to a support department" has anything to do with SmartList? I mean, isn't this more of a procmail question? Or maybe the question is, exactly how could one use SmartList as an internal mail processor for _external_ queries sent to a support department? Isn't that kinda overkill, unless you have a gadzillion support department personnel? Isn't it easier to use an expandable alias instead of sub and unsubbing personnel to a mailing list that is posted to from the outside? Charlie (who found the answers interesting, even though he REALLY hates autoresponders connected to live addresses...)
participants (3)
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Charlie Summers -
Jerry Sloan -
ravi pina