At 10:55 AM -0500 1/18/02, Jerry Sloan is rumored to have typed:
Asking the same question for the third time..May I please get some help with this?
Not really, no. SmartList isn't a great choice for a tech support system IMHO (if you're not going to use a dedicated support system, why not just use a sendmail alias for your support staff which would avoid the resent-header problem completely?), and the problem you're experiencing isn't one common to "real" mailing lists (that is, the function for which SmartList was originally designed, since most mailing lists limit postings to those subscribed, something you obviously cannot do), and archiving a message to a text file is covered in the most basic of place - the procmail man pages - _anyway,_ so unless someone here uses it for the same function you do _and_ experiences the same problem _and_ is patient enough to gently suggest you at least read the procmail man pages even if you aren't willing to learn procmail itself, the odds are you won't get an answer. Since you've already asked the question twice, and haven't received a response, it looks like that is the case. Sorry. Charlie