Help please

What does someone have to do to get some help with smarlist? Is there no in between hiring a consultant, and having someone help me with a couple of items??? I'm trying to learn here, and I think my question is one of the most basic smartlist problems--can someone help me figure out why the examples in the documentation for preventing [listname] from repeating in the subject clearly does not work???? If the documentation isnt helpful, where else am I supposed to turn to learn how to configure this thing?? Please help- Mike --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.292 / Virus Database: 157 - Release Date: 10/26/2001