Les, Sorry you think its whining. While I agree the FAQ and manual should be read prior to writing to the list, not all of us can read and understand clearly what the proper approach is merely by reading them. Sometimes we need a little handholding. As you said, you did get that from Charlie. I deal with customers everday in my business who rely on me to either fix their problems or help direct them to the answers. I stay ahead of my competition by providing that information in a courteous way, even though I may feel that its covered in my online help. It is not beneath me to give those answers, its part of the service. Do I always like having to do it? No. Perhaps this list does not require the courtesy given to paying customers. But why set yourself up to be a mentor voluntarily, then complain loudly because someone asks before reading the FAQs? I don't fault the quality of Charlie's advice or his reasoning, merely his approach. 'Nuff said. Dan At 09:16 PM 7/30/2002, les wrote: WebHead wrote:
Adding my Amen to Shalom's message. I have been sorely tempted to write a similar message. Dan
You know, I once asked a question here, the answer was in the FAQ, or the manual, and Charlie busted me on it in much the same way. Then he explained the whole thing to me, chapter and verse, in terms even my poor brain could cope with until my 'problem' was solved. He can be rough, but I remember when _everyone_ on the net was a techie and this was the nature of it. Lot's of 'RTFM' messages to those who couldn't be bothered to read the manual or the faq, or do any research before asking the question. I'm sure most of the adepts mutter to themselves about these questions, Charlie just doesn't have a safety catch on his keyboard. Deal with it, or take your whining off-list. Les _______________________________________________ Smartlist mailing list Smartlist@lists.RWTH-Aachen.DE http://MailMan.RWTH-Aachen.DE/mailman/listinfo/smartlist