* Apologies if you receive multiple copies of this announcement * WGRS - Workshop on Network & Services Operations & Management The 9th Brazilian Workshop on Network & Services Operations & Management (WGRS'2004) is an annual event that has been held since 1995. Previously known as WTMN (Workshop on Telecommunication Networks & Services Management), the event has been held either with the Brazilian Symposium on Computer Networks (SBRC) or with the Latin American Network Operations and Management Symposium (LANOMS). The main goal of WGRS is to provide a Brazilian forum in the area of network management focused on the local audience, involving networking and telecommunication companies, academic institutions, service providers and equipment vendors. This year, in its 9th edition, WGRS will take place in Gramado - Rio Grande do Sul, during the 22th SBRC <http://www.sbrc2004.ufrgs.br>. Besides the presentation of papers describing research results, on-going projects and practical experience reports, a number of invited keynotes from the industry is also planned. Topics of interest include, but are not limited to: * Integrating Intrusion Detection and Network Management * Intrusion Policy Management * Web Services Security * Mobile/Wireless Network Management * Business and Service Management * Management Platforms, Interoperability, Standards and Protocols * Management of Networks and Services: VPNs, Optical Networks, CATV Networks, Mobile and Ad-Hoc Networks, Voice over IP, Transaction- Oriented Services, Electronic Commerce, Active and Programmable Networks, Sensor Networks * Management Technologies and Frameworks (Web, XML, CORBA, DEN, etc) * Management Aspects of Service Pricing, Accounting and Billing * Management of Service Level Agreements and Quality of Service * Data Warehousing and Data Mining in Management * Programmable, Mobile and Intelligent Agents in Management * Network and Systems Monitoring * Fault and Performance Management * Security Management * Configuration Management and Policy-Driven Management * Information Modeling * Traffic and Performance Management * Open-Source Management Software * Management of Grid Computing, Clusters, Peer-to-Peer Applications, and Ubiquitous Computing Environments * Operations Support Systems * Business Processes for Network and Service Management * Peer-to-peer Network Technologies for Management * Management of Distributed Systems * Case Studies and Experiences in Management Paper Submission Submitted manuscripts must be written in either English, Spanish or Portuguese and the text should not exceed 8 pages, including the abstract, figures, diagrams, references, etc (very small figures, as well as bitmap format should be avoided). The page format should be A4 (29.7 x 21.0 cm), font size 12 pts, Times, lateral margins 2.5 cm, upper margin 3.0 cm, lower margin 2.5 cm, with 12pt Times fonts, single column page with no more than 45 lines. The paper can be prepared using one of the templates avaliable in the SBC webpage (<a href="http://www.sbc.org.br">http://www.sbc.org.br</a>). The paper must be submitted eletronically through EDAS (at <a href="http://soyuz.metropoa.tche.br/sbrc2004_wgrs"> http://soyuz.metropoa.tche.br/sbrc2004_wgrs</a>). The file must be necessarily in the postscript format (use generic postscript) or PDF (Portable Document Format).</p> Program Committee * Antônio A. F. Loureiro (UFMG) loureiro@dcc.ufmg.br * Bruno Schulze (LNCC) schulze@lncc.br * Carlos B. Westphall (UFSC) westphal@lrg.ufsc.br * Carlos de Castro Goulart (UFV) goulart@dpi.ufv.br * Edmundo R. M. Madeira (UNICAMP) edmundo@ic.unicamp.br * Elias P. Duarte Jr. (UFPR) elias@inf.ufpr.br * Elizabeth S. Specialski (UFSC) beth@inf.ufsc.br * Iara Machado (RNP) iara@rnp.br * José N. de Souza (UFC) neuman@ufc.br * José Marcos Silva Nogueira jmarcos@dcc.ufmg.br * Keiko V. O. Fonseca (CEFET/PR) keiko@cpgei.cefetpr.br * Liane M. R. Tarouco (UFRGS) liane.tarouco@ufrgs.br * Lisandro Z. Granville (UFRGS) granville@inf.ufrgs.br * Luciano P. Gaspary (UNISINOS) paschoal@exatas.unisinos.br * Luiz Nacamura Jr. (CEFET/PR) nacamura@cpgei.cefetpr.br Important Dates * Paper Submission March 11 2004 * Notification April 8 2004 * Camera-Ready due April 15 2004 Workshop Chair * Elias P. Duarte Jr. (UFPR)